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Delivery & Returns

Delivery Times

Monday – Friday 8am to 8pm
Saturday - 8am to 6pm

Free Delivery

For a limited period only “ Standard ” delivery is Free of Charge for orders with a value over £2,000.00 Inc Vat. Furniture orders of £250 or more are also delivered free of charge.

Delivery Lead Times

  • All products, subject to stock, including Appliances, Sinks, Taps etc, will be delivered directly to you in 14 working days
  • Shipping costs , calculated by weight, will be confirmed in your  “Shopping Cart”
  • Delivery costs are clearly displayed for your order at every stage. If you have ordered a complete kitchen or bedroom you will also be given the option to upgrade to our Premium Delivery Service.
  • Please note the minimum order value for a complete kitchen order is £750 inc VAT.

Delivery Overview

We will endeavour to manufacture and ship within 14 working days. Please note deliveries are normally Monday to Friday between 8am and 6pm.. We will contact you via email when your order is due to be despatched however we are unable to allocate a specific delivery date or time. We deliver domestically to mainland UK and unfortunately we are unable to deliver internationally at this time.

Goods can only be shipped to one address per order.

If you have any further questions, please do not hesitate to contact us.

Due to the high costs involved in shipping to remote locations we are unable to deliver to the following destinations:

  • Isle of Man
  • Isles of Scilly
  • Jersey
  • Guernsey
  • Northern Ireland
  • Scottish Highlands
  • British Forces BFPO postcodes.

Delivery Options

Standard Delivery

  • This is  a ONE MAN delivery.*
  • We will contact you the day before the scheduled delivery of your kitchen order.
  • There must be 2 able bodied people to help you offload your kitchen into your property
  • These units are very heavy will require 2 physically fit people
  • Failure to provide adequate or able people to assist in unloading will result in your kitchen being returned and a re-delivery fee charged.

Premium Delivery

  • This is a TWO MAN delivery upgrade
  • Our drivers will off load the units into your property.**
  • The exact date of delivery of your units will be confirmed on the Wednesday, one week prior to the delivery date.

Order cancellation

As we manufacture to order we are unable to cancel an order one placed.

Returns

You have 24 hours in which to report a problem with the delivery. In the unlikely event an item does not meet our usual standards and we are notified within the 24 hour window please contact us to arrange a replacement.1

* ONE MAN delivery. It is our drivers’ responsibility to load the units on the delivery vehicle. It is your responsibility to provide sufficient able bodied labour to carry these from the vehicle into your storage or property. These units are heavy and will require at least 2 physically fit people to safely carry them.  ** Ground Floor Only.  1 Subject to terms and Conditions.

Kitchens, Bedrooms and Replacement Doors
- As easy as 1, 2, 3!

1. Choose your design style.
2. Add units, doors, accessories, appliances & fittings
3. Easy check out with no complicated signup forms!